You can drop us a mail at support@arjatheangels.com. We’d love to help you with your queries.

You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle ArjaTheAngels across social media platforms including Facebook, Instagram, Twitter, Pinterest and LinkedIn. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.

From my account, you can access all the information related to your order(s). It gives you complete control to do the following:

1. Edit your personal information like Name, Address, etc.
2. Change password
3. Check your order history?

No, you do not need to have an account to shop on Arja. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.

To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.

To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.

Once your payment is authorized and your order is completed, you will receive an email from Arja confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same

We do not take orders over the phone. The customer would have to place an order on <Arja Website> by themselves.

Yes, you can get in touch with us on <Arja email> and we would be able to help you out

The delivery time varies from cities to cities. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.

Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.

The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at <Arja email> to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs 150 for shipping.

To check the status of your order, log in to <Arja website> and go to “My Orders” section under “Account”. We will also email you when there is a status update to your order.

In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.

We are sorry you’re facing hiccups while placing an order; we’d hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on <Arja email>. We are available on WhatsApp too, ping us on +91 9326193586. Our team will try to resolve your issues as soon as possible.

You can cancel your order before it is shipped. Once shipped, and you choose to cancel the order there would be a deduction of 200 INR, as the charges we had to bear to have the products packed , onward and reverse shipping.

Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact number which would be reachable at all times.

The orders are shipped within 2-3 working days. We strive our best to ship your order asap. The delivery time is within 7 working days

We ship within 1-2 days of you placing the order. For international shipping it takes about 10-12 days. For domestic shipping it takes 5-7 days. In case of any exception we would call and inform you.

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)

A shipping charge of Rs.150 will be applicable to all domestic orders below Rs 2000. The charges will be waived off for an order value of Rs.2000 or above.

Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order

Arja uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you

Once your order is placed, Arja assigns your order to one of our logistics partners. An SMS would be sent to your registered phone number with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time!

We understand that you can’t wait at home (or office – whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at <Arja email> along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after deduction of Rs 200 as the charges we had to bear to have the products packed ,onward and reverse shipping.

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We would suggest to make the payment through Credit Card, Debit Card, or Net Banking.

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders

We have tied up with reputed courier companies such as FedEx, DTDC, Bluedart, Delhivery, etc. You will receive an email with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you to avoid accepting any package if it has tampered.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at <Arja email> mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.

Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. We would love to be able to solve that in the near future with the advancement of technology.

In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.

For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. We have various wallets to pay from and have EMI facility to pay. You can also use our PayPal gateway to complete your transaction incase you are an international customer. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.

All credit card and debit card payments on Arja are processed through secure and trusted payment gateways.

Yes. You can make payment through the mobile site of Arja. The mobile site too uses trusted payment gateways which keep your card information secured and protected.

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay (only by cash) at your doorstep before receiving the package.

When you place a cash on delivery order, you will receive a confirmation mail from us. We would try and ship your order within 48 hours. In case of any delay, our team will get in touch with you.

Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at <Arja email> and we’ll sort it together.

If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.

You can pay through Online Payment and Cash On Delivery. COD is available only in India

Arja practices a simple and hassle-free Exchange & Return Policy. Customers have to raise a Return Request .We do have ‘refund to source account’ policy. However, we would also be happy to exchange your product for a different product. Shipping and Cash on Delivery Charges, in all cases, is non-refundable. No Returns or Exchanges would be acceptable if the Return Request form is not raised within 10 days of receiving the product. If you want to return any one product from the combo or sale or from frequently bought together, the discount will be revoked. 

Products bought during sale can only be exchanged and are non refundable. The sale discount will not be applicable on exchange requests

If unfortunately you have to return or exchange an order, please do so within 10 days of delivery . No return or exchange request would be accepted if the request is raised after 10 days .

If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We may request you to send us a snapshot of the defect at <Arja email>

Yes, the refund is processed to your original mode of payment. If you did place your order through COD, you would have to fill in your account details in the refund form for us to process your refund, which will be done within 7 days of us receiving your account details.

Once you have initiated the process for a pick-up, we request our logistic partners to arrange a pick up from your doorstep. They would, in turn, get in touch with you and get the item picked up. Please keep the items with tags intact . The Pick-Up boy would come check and pack the product along with the label.

Please contact our customer support team in case you want to cancel the reverse pick up of your item. If the item is already picked up by the Logistics Service Provider from your doorstep, we would not be able to cancel the return. You will have to place a fresh order for the product.

When the below-mentioned points are not fulfilled, returns or exchanges are not possible.

1. The return needs to be initiated within 10 days from the date of delivery
2. Item(s) of the order should not be used or damaged.
3. Tags of the items should be intact and not removed.
4. If the saree has been ordered with fall and edging.
5. If the product is customised on your request.

Refunds would be initiated once the returned product has reached our warehouse. Refund will happen with 7-8 working days.

We have logistic partners who would pick up the product from your doorstep and return it back to us. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area. A maximum amount of Rs.150 would be reimbursed towards the shipping cost or can be refunded to your account.

Arja provides refunds in 2 different forms:

Online Payment: For Orders placed through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 7-8 days of items being received at the warehouse. It typically takes 1-2 days for refunds to reflect into your account which is completely dependent on your bank.

COD Orders: For orders placed through COD, the refund would be processed to the account you have provided while raising the return request.

Note:  The refund amount will exclude the shipping charges if paid during the purchase.

Once you opt for credit note you cannot en-cash it later.

The return shipment is picked up within a 2-3 days from the time the reverse pick up has been arranged. You would be notified on the day of pick up.

Yes, you may exchange a product for another product. If you want to exchange the product you ordered for with a product of higher amount, you can pay the balance amount. If you want to exchange your product with a product of lower amount, we would ship it as soon as we receive it and the balance would be refunded back to you. You can also opt for a credit note for the balance amount, which can be used for your next purchase.  Exchange is not possible in cases :

1. If the product is customized for you.
2. If the saree has fall on it.
3. If the exchange request was raised after 10 days of receiving it.

Absolutely! We will provide an additional refund of INR.150/- in case you have shipped the returned product to us by yourself.

1. If unfortunately, you have to cancel an order, please do so before your order is shipped.
2. If you cancel your order before your product has been shipped, we will refund the entire amount.
3. If you have received the product and you do not like it, the same can be returned within 15 days. The shipping, customs and any other additional charges for sending the product back has to be borne by the customer. We will refund the amount via credit note or direct bank transfer which can be used later. The amount refunded to you would be only for the products. Shipping charges are non-refundable.
4. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag is intact when you courier it back to us.
5. If you receive any defective product, do contact us immediately by emailing us at <Arja email> with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defective product, no replacement would be sent.
6. We do not have an exchange policy for international customers. If its a special case we would discuss it over email and find a way out to solve your problem.

In case you want to exchange the product, with some other product, you may do so. You would have to inform us within 10 days of the product received and ship it to our office address. Once we receive the product, we will ship you the product of your choice without charging you anything extra. You would receive only a coupon code of maximum 150 INR for reverse shipping .Customer have to self ship the products within 10 days of receiving it.  In case you placed order for more than the order value of the existing product or more than one product and want to exchange just one product of it, the reverse shipping would be non refundable.  Exchange is possible only once. If you opt to exchange the product the 2nd time, you would have to bear the reverse shipping charges and forward shipping charges , which would cost you 300 INR.

No, we strictly do not take back or exchange the sarees having fall and edging done to it.

Yes, the product would be picked up from your door step incase of a return or exchange.

If the product sent to you is defective, we request you to inform us within 10 days of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would refund you a maximum amount of 150 INR for reverse shipping. We would need a photo copy of the shipping receipt for the refund. Once we receive the defective product, we will ship you another product immediately or we can refund the amount you paid while placing order

Our Gowns are customised suiting the occation.

Products on our website are handmade .We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. And we believe imperfection adds to the charm of handloom

Sorry but unfortunately we do not customize a single gown as it is difficult to just make one gown, as the production cost goes higher. If the order is for a batch of 30 gown or more, we could go ahead if we like the design too

Yes we do customize lehenga, kurtis , dress and blouse as per the requirement of the customer. You can contact us with your requirement on :<Arja email>.

We have made an elaborate structure of categories and subcategories on the Home Page to help you find what you are looking for. If you are unable to locate the item in the given filters, you can simply type the name in search bar and check the relevant results. You could also reach us on phone or social media for the direct link.

All the products listed on our website have detailed product descriptions. When you click on the product you like, you will be taken to the Product Page. On this page, you can find product sizes, Material, Colour and Washing Instructions mentioned in details. There is a detailed Size Chart that you can refer to while buying blouses/dresses/kurtis across the website.

Yes, we do have discount for first time buyers. You can email us on :<Arja email> to know more. However, we have free shipping for domestic orders above INR 2000.

Unfortunately we do not accept orders through them. Your order needs to be placed through the website only.

We recommend you to first check our size chart before placing an order. Incase you do face any fitting issues we can surely exchange it for you. Or we can fix it for you, after you have shipped it to us.

We would love to discuss your plan. Please get in touch with us at:<Arja email>

Yes we have a beautiful store with perfect setting for Arja, in Mumbai, where you can visit us .

You can surely visit our store in Mumbai, from Monday to Sunday 10 am to 8 pm.

Yes, you may get most the products available on our website in the store.

Yes, we do accept card payments at our store .

You can locate our website through Google Maps, by entering Arja in the search bar.

Yes you can buy fabrics from us. You can send us a request on any social media platform/ email or on Whasapp and we will show you irresistible options to choose from. After your selection, we will share the link for the purchase.

Get in touch with us through :<Arja email> and we will be happy to giftwrap your product, add a personalized note (incase you need one) and route the gift to recipient’s address!

1. Shipping within India is INR 150 irrespective of the number of items bought.
2. Shipping is free on purchases above INR 2,000
3. Orders are delivered within 5 to 6 working days. Unless otherwise specifically mentioned in the product details.
4. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at :<Arja email>within 2 hours of placing the order.

1. Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order
2. Any custom charges has to be borne by the customer.
3. Our delivery partner is <to be confirmed>.
4. Orders are delivered within 7-8 working days. Unless otherwise specifically mentioned in the product details.
5. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at :<Arja email> within 2 hours, of placing order.

Welcome to <Arja website address>. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern <Arja website address>‘s relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
5. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website
6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website
8. You may not create a link to this website from another website or document without Arja’s prior written consent
9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority

1. This privacy policy sets out how <Arjawebaddress> uses and protects any information that you give <Arja webaddress> when you use this website
2. <Arjawebaddress> is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement
3. <Arjawebaddress> may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18/11/2017.

1. Name and Date of birth
2. Contact information including email address
3. Demographic information such as postcode, preferences and interests
4. Other information relevant to customer surveys and/or offers

1. Internal record keeping
2. We may use the information to improve our products and services
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

1. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site
2. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences
3. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system
4. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us
5. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at <Arja’s email>
3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
4. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to – <Arja’s email>
5. If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect

If there are any questions regarding this privacy policy you may contact us using the information below:

<Arja email>